Policies

Qaswarah specializes in the sale of new & usedauthentic watches. We have set a fair yet firm policy regarding returns.

We accept returns within 7 days of customers’ receipt of product.

WATCHES MUST BE RETURNED TO US IN GOOD CONDITION WITH ALL PROTECTIVE PLASTICS/TAPE, HANGTAGS & ACCESSORIES INTACT.

All returns must have a Return Authorization No. (RA#). Please email info@qaswarah.co.za prior to return for RA#. This number must be displayed on the outside of the box; this will expedite your return. A watch returned without authorization will be refused.

Do not have the bracelet sized (links removed).

All products must be returned with original packaging, manuals, protective tape & hang tags etc if possible.

Returns will be credited in full minus a 3% restocking fee and original shipping & insurance charges (Shipping Charges – Free delivery throughout South Africa Delivery can take from 2 to 7 days, depending on the availability of stock. Next business day delivery is also available; Customers will be notified within 24Hrs when the watch will be delivered. An order tracking number will also be issued so that all parcels can be tracked 24Hrs a day.

Restocking charges are waived on an exchange.

Credit will be issued in the same form as payment received.

Returns must be shipped via traceable courier, e.g. RAM Hand to hand courier services. Return shipment must be pre-paid and fully insured for the amount you expect credit. Collect shipping will be refused. In case of loss or damages, customer is liable.

Once you have been issued a RA#, you must ship the watch back so that we receive it within 7 days of us issuing the RA#.

IMPORTANT – It is very hard for us to change/swop a watch that you have ordered from us if you don’t like it, if you see a watch on our site that you like, and have not seen it before, please go into a jewellery store and have a look at it there. You will also note that allot of the watches we sell is not available here in South Africa, so please make 100% sure you want the watch before placing an order. We believe that the above conditions are reasonable, fair and quite simple to adhere. If for some reason one or multiple conditions cannot be met, please call and we will try to help you as our valued customer, BUT you must call before and receive authorization.

The Qaswarah Guarantee For New/Unworn Watches
Qaswarah guarantees all new/unworn watches sold through our website to be 100% genuine and in brand new/unworn condition. The watches will be delivered in the original box and will include all papers EXCLUDING the warranty card/book. In some cases we will be able to include the manufacturer’s warranty card/book; in those circumstances we will clearly display “ALL PAPERS INCLUDED”.

Every watch manufacturer engraves/stamps an individual and unique serial number on each of their watches for identification purposes. Qaswarah guarantees that each watch it sells will bear the original manufacturer’s serial number, intact and unaltered.

QASWARAH is NOT an authorized dealer of any brand watch we sell. We source our watches from authorized dealers, distributors and other reliable sources. We do not source the watches we offer from unreliable or questionable sources. Watch manufacturers would like their products sold to the end-user via their designated authorized dealers at full, or close to full, suggested retail prices. We have arrangements with direct authorized dealers and distributors both in South Africa and internationally, from whom we commit to buying large quantities of goods throughout the year. Based upon the quantity we buy our suppliers sell us the watches at a only small margin above their cost.

DUE TO THE FACT THAT WE ARE UNAUTHORIZED DEALERS – THE MANUFACTURERS WILL NOT HONOR THEIR WARRANTY ON A WATCH BOUGHT THROUGH QASWARAH. IN PLACE QASWARAH OFFERS A WARRANTY THAT MIRRORS THE MANUFACTURER’S WARRANTY IN BOTH QUALITY AND DURATION.

In the unlikely event that something goes wrong with your watch during the warranty period, the watch would need to be sent back to us for service. Upon inspection, if we determine that that the service required is a relatively simple fix such as a regulation, battery change or similar, we will have the watch serviced by one of our trusted independent watchmakers. We have contracted highly qualified independent watchmakers who are capable of correcting these relatively simple issues. In many instances our watchmakers are authorized repair centers for various high-end watch manufacturers, handling minor/simple corrections is definitely within their repertoire.