Shipping & Delivery Policy
Domestic Shipping (South Africa)
Qaswarah offers free RAM Hand-to-Hand Couriers Standard (3 business days) delivery on all watch orders.
While the standard delivery time is 3 business days, it can take up to 7 business days for delivery, depending on stock availability.
Shipping Methods & Delivery Times
- RAM Standard (3 business days delivery) – Free
- Next Business Day Delivery – Available at an additional cost (Customer will be notified within 24 hours if this service is available for their order.)
- 2nd (Second) Business Day Delivery – Available at an additional cost.
Our preferred method of shipping is via RAM Hand-to-Hand Couriers. Alternate shipping options and methods are available upon request.
Shipping Insurance & Delivery Conditions
All packages shipped via Qaswarah are fully insured against loss, theft and damage during transit. An independent third-party insurance company provides cover for our packages.
The RAM driver delivers all packages with an Adult Signature requirement prior to release. Upon delivery, please inspect the package to ensure that it has not been tampered with or damaged before signing for it.
Shipping to an Address Other Than the Billing Address
For security purposes, Qaswarah prefers to ship all watches to the billing address associated with the payment method. However, we recognise that customers may need to ship to an alternative address.
If you would like your watch shipped to an address different from your billing address, you will be required to add an “alternate shipping address on file” with your credit card company. This is a routine and simple process that should only take a few minutes.
How to Add an Alternate Shipping Address
- Call your bank’s customer service telephone number (the number is printed on the back of your credit card).
- Ask the customer service representative to add an “Alternate Shipping Address on File” and provide the representative with the address you would like us to ship the watch to.
This security procedure benefits and protects both the customer and Qaswarah from potential fraudulent orders. It confirms to us that the cardholder has authorised Qaswarah to ship the watch to an address other than the billing address.
If an EFT payment is received, the watch can be shipped to any destination worldwide.
Shipments to the Rest of Africa
Orders shipped to other African countries will be shipped free of Qaswarah shipping charges and are usually delivered within two to three business days from the date of shipping, depending on stock availability. In some cases, delivery can take up to 7 business days.
The customer is responsible for all customs, duties, VAT charges and any other charges imposed by the destination country or any authorities along the way.
All parcels are insured to their full value against loss, theft and damage during transit.